Frequently Asked QuestionsResidential CustomersQ. I think my bill is too high this month, what steps can I take to find out if my bill is correct?A. You can call our customer service department and ask them to check if your consumption was comparable at the same time last year. If it was not we will do a re-read on the meter. If the reading comes back correct there are a few things you can do to find out why you are using so much electricity.
Q. How can I pay my bill?A. Cash payments can be made at the District office during normal business hours. Please do not leave cash payments in the afterhours drop box. Checks/money orders may be made in person, by mail, or placed in our after-hours drop box. Credit/debit card payments may be made in person. A $3.25 per transaction fee will be charged. Q. Does Pascoag generate electricity?A. Pascoag Electric is strictly a distribution company. That means that Pascoag Electric purchases 100% of the electric energy that it sells to its customers. Q. Where does Pascoag Electric purchase energy?A. Pascoag has long term and short term power contracts. And, Pascoag’s power portfolio is mixed – containing hydro electricity, nuclear energy and fossil fuel.
Q. How do my electric rates compare to other Rhode Island electric customers? (Based on a residential customer using 500 kwhrs monthly)
Q. My electric bill is too high; could it be that my meter is broken?A. When a meter starts to break down, the meter will start spinning slower not faster. If the meter was broken you would actually see a lower bill, not a higher one. |
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