Water Outage due to Emergency Valve Repair-Monday, May 22nd for customers on Charles Street and Howard Ave.

There will be an emergency valve repair replacement taking place on Monday morning, May 22nd which will cause an interruption in water service. From 08:00 AM till 11:00 AM, valve replacement will be conducted on the valve located at the junction of Howard Avenue and Laurel Hill. The customers who will be affected by this outage will be all customers located on Howard Avenue and Charles Street. The repair will require a momentary outage of your water supply. This repair is required in order to proceed with the water lining project which is currently underway. Please be advised that our contractor Biszko, has also left notification on customers properties whom will be affected. This message serves as reminder to all customers within the affected areas, that all preparations be made prior to start of Monday morning’s anticipated shut down. As always, thank you for your understanding and consideration regarding these matters.

Water Outage due to Emergency Valve Repairs and Hydrant Replacement-May 18th 8AM-11AM

Pascoag Utility District will have to complete two emergency valve repairs and one hydrant replacement tomorrow morning (May 18th) which will disrupt your water service. From 08:00 AM till 11:00 AM, valve and hydrant replacement will be conducted in three separate areas of the water distribution system simultaneously. The repair will require a momentary outage of your water supply. This repair is required in order to proceed with the water lining project which is currently underway. Please be advised that our contractor Biszko, has left notification on customers properties whom will be affected. This message serves as reminder to all customers within the affected areas, that all preparations be made prior to start of tomorrow mornings anticipated shut down.  As always, thank you for your understanding and consideration regarding these matters.   

Areas that will be affected:


Centennial St, Grove Ln, Spring Lane, Roosevelt, Hamlet, Frederick St., Union, Gauy St, Smith Estates, Hill Rd, South Brook Rd, and Fairbanks.

Laurel ridge, North Rd, Erin Ln, East Wallum Lake, Old Wallum Lake, 425 Church St (up).

North Main St, Shea Lane.

 

Reminder-Annual Maintenance Hydrant Flushing During the Week of May 8th

This is a reminder that the Pascoag Utility District water department will be performing its annual maintenance flushing this week.  The planned schedule is as follows: Monday – flushing of water storage tanks and Pascoag Main Street near cemetery and Interconnection with Harrisville.  Tuesday – Rock Ave, Eagle Peak, Lake Shore Drive, Camp Dixie, Broad Street, Church Street, Pascoag Main Street, Spring Street. Wednesday – South Main Street, Reservoir Road, Griffin Court.  Thursday: Upper part of Church Street, Howard Avenue, Charles Street, Pine Street, Old Wallum Lake Road, East Wallum Lake Road, Centennial Street, Grove Lane and Union Avenue.  The flushing is aimed at removing the rust sediment that builds up in the bottom of the water mains over the course of this past year.  We use forceful flushing at various hydrants throughout the system to remove this sediment and to scale and remove additional rust off the pipe walls.  You may experience rusty water at times during the week as we flush from location to location.  Thanks for bearing with us as we carry out this important work.

Water System Update 3/27/17

We really appreciate all the customers who either called us back today, or took our calls, to let us know the current condition of their water.  We have learned that most of the impacted customers have reported much clearer water today, which means we were able to get most of the slug of discolored water sediment out of the system by the flushing activity on Friday, although it took most of the weekend before the sediment had finally worked its way out.

We also had an extensive meeting with our water quality engineer today to determine the route cause and further adjustments to our maintenance activities to try to help the problem.  The recommendations included twice a year directional flushing (the aggressive scouring type of flushing) instead of once per year, most likely in the spring and fall seasons.   The recommendations also include taken the water storage tanks off line once or twice a year, and flushing the bottom sediment from the tank, which is where the water intake is generally located.

We have also heard many complaints of high chlorine smell, so we looked into redesigning our chlorine sampling points to introduce less chlorine into the system, while still being able to maintain the state required chlorine residuals across the system.

And as always, the long term fix, is to continue facility upgrades, such as the Water Storage Tank Rehab project, the SCADA project, and the Water Main Cleaning and Lining project, the latter of which starts up again in April.

We also heard that people were concerned about bacterial testing.  We actually do significant bacterial testing each month, and our system has been in compliance for several years.  But in order to alleviate concerns due to this incident, we have scheduled additional testing, just to be safe, in order to make sure there are no bacterial issues.  We will have those results on Tuesday afternoon or Wednesday morning, and will report them.

Thank you for your continued patience as we continue these upgrades to the water system.Thank you for your continued patience as we continue these upgrades to the water system.