Regular BUC Meeting for April Scheduled Virtually

The regular meeting of the Pascoag Utility District Board of Utility Commissioners will be held on Monday, April 27, 2020 at 6:00 p.m. virtually, from the meeting application link ; you can also dial in using your phone at United States (Toll Free): 1 866 899 4679 – Access Code: 761-101-221 . New to GoToMeeting? Get the app now and be ready when your first meeting starts: .

The agenda can be found here:

April 27 2020 Regular BUC Agenda

If you have any questions, please call 401-567-1262. Thank You!

Coronavirus Update

As always, the health and safety of our customers and employees is of the utmost importance to us here at Pascoag Utility District. While the risk of contracting coronavirus/COVID-19 is still currently low, prevention is essential as this public health emergency continues to evolve. Beginning today, March 16, 2020 at noon, our office will be closed to customers. We will also be discontinuing our extended office hours on Thursday nights. Additionally, we will be halting all electric and water disconnections temporarily.

We are instead asking our customers to utilize our online payment channels at or securely pay by phone 1-855-730-8710 instead of coming into the office. Payments can also be dropped in the drop box located in the front of the office.  Questions can be answered by calling our office at 401-568-6222. Most necessary forms can be filled out using our website or by emailing a customer service representative at Staff member email addresses can also be found at If you need forms or applications, please call us and we can email or mail them to you. We also will continue to monitor our Facebook page at to provide you the help you may need. We will continue to provide regular updates by CodeRed and on our Facebook page.

We apologize for the inconvenience but are doing our part to keep everyone healthy during these next few weeks. We truly appreciate our customers and we thank you for your help during this challenging time!

-Pascoag Utility District Staff

Phase 3 Cleaning and Lining Project to begin March 30th-What you need to know

About the Project

Pascoag Utility District (PUD) is happy to announce that the 3rd phase of our water main cleaning and cement lining project, awarded to Dewcon, Inc., will begin work again in late March or early April, weather permitting.

The work will include cleaning and lining the water mains on Rock Avenue near High Street, Howard Avenue, Charles Street and South Main Street.   The work includes the replacement of all valves and fire hydrants along those streets.

While the work is going on, temporary street-level water mains (called “bypass mains”) will be installed to serve our customers. There may be some very temporary service disruptions and occasional rusty water incidents as water service is moved to the temporary bypass mains and then back again once the cleaning and lining is complete.

PUD is very happy our customers approved this work, which, together with Phases 1 and 2, will provide the equivalent of new water mains, valves and hydrants for almost 50% of our system. Please bear with us during the temporary inconvenience while the work proceeds. The project should be finished by the end of October, again, weather permitting.


What to Expect

  • Advance notice letter issued 48 hours before temporary bypass mains are installed.
  • Contractor must access the location of where the water meter is and connect temporary hoses.
  • Water supplied via the temporary bypass pipes is the same water that is in the water main.
  • The bypass mains and newly lined mains are cleaned and tested for bacteria prior to the customer being switched over.
  • Special fittings located on the bypass pipe will allow the fire department to connect their fire hoses directly to the bypass pipe, thereby maintaining firefighting capability while the water main is out of service.
  • There may be some very temporary service disruptions and occasional rusty water incidents as water service is moved to the temporary bypass mains and then back again once the cleaning and lining is complete.
  • Water bills will be estimated for the duration of time that the bypass mains are connected to your water meter.
  • We will be updating our website, Facebook ( and sending out phone calls and text messages through the Town of Burrillville’s Code Red system (sign up here at, with periodic updates regarding the Project.

Project Area

Phase 3 will consist of Rock Avenue near High Street, Howard Avenue, Charles St. and South Main Street. This will bring us up to almost 50% of our water mains being cleaned and lined.


Frequently Asked Questions

What is the Water Main Cement Cleaning/Lining Project?

Pascoag’s water infrastructure is made up of 100 year old Cast Iron distribution pipes which are subject to a buildup of sediment over time. The cement lining project provides 0.125 to 0.25 inch cement lining on the inside walls of the pipes. This lining is corrosion resistant, increases pipe rigidity and is certified for Potable Water Use. The lining for the water mains will last between 50 to 100 years and is much less expensive than replacing water mains.

Why am I seeing Dewcon trucks everywhere?

Dewcon, Inc. was awarded the contract for the Phase 3 Water Main Cleaning/Lining Project.

Will the water be tested while the project is happening?

The bypass mains and newly lined mains are cleaned and tested for bacteria prior to the customer being switched over. Water testing is conducted by a state-approved laboratory.

How long will the Project last?

Phase 3 of the project will begin (weather permitting) in late March or early April and continue through October (weather permitting).

Why do I not have cold water?

The temporary Bypass line which is above ground, is subject to direct sunlight. Unfortunately, the water in the bypass line will be subject to outside temperatures and direct sun light. This is temporary and we apologize for this inconvenience.

The fire hydrants are covered? What will the fire department do in case of an emergency?

Yes, for safety reasons all regular fire hydrants in the bypass area have been covered so they cannot be utilized. Special fittings located on the bypass pipe will allow the fire department to connect their fire hoses directly to the bypass pipe, thereby maintaining firefighting capability while the water main is out of service.

Why are there two hoses coming into my house?

The first hose is a source hose which is feeding your home from the bypass line while the original main distribution line is re-lined with cement. The second hose is a “blow-back” line.

What exactly is a “blow-back”?

The blow back hose, or blow back line, is connected to your original water service line which is connected to the original distribution line. Once Biszko cement lines the portion of the distribution pipe that is located directly in front of your home, they will need access to blow air into the “Blow-back” line. This process clears the new unset mortar; providing unobstructed service flow from the newly lined water main back into your home.

Why do I have low water pressure?

The reason for the reduced water pressure is because of the smaller Bypass line feeding all areas during construction. Original water main sizes vary from 6” to 14” throughout some construction areas. Water pressure will be restored as soon as the lining project is complete.

Will I still be receiving a water bill?

You will still be receiving a water bill. The bill will be estimated based on past usage, for the duration of the time that you are connected to the bypass mains.

Free Home Energy Audits for PUD Customers-Now Includes Insulation, Air Sealing & Programmable Thermostat Incentives!!!

Home energy audits are critical for households to reduce energy use and lower their energy bills. Pascoag Utility District is offering free home energy audits, conducted by Energy New England. The energy audit will include a full home assessment, including all appliance, mechanical systems and building envelope. In addition, the auditor will have free LED lightbulbs, smart strips and low-flow aerators and shower heads on hand, to install if applicable. If the home energy auditor recommends insulation, air sealing or programmable thermostats; PUD has incentives for each that customers can take advantage of.

  • Insulation Incentive: 75% up to $800
  • Air Sealing Incentive: 75% up to $500
  • Programmable Thermostat Incentive: Wireless $100 Non-wireless $25

Appointments are filling up fast, so make yours today! Please call 1-888-772-4242 for more details and to schedule and audit. This offer is for a limited time only and is subject to the availability of funding.



Now Hiring-Utility Worker

The Pascoag Utility District, a consumer owned not-for-profit utility, has a career opportunity vacancy for a Utility Worker. The Pascoag Utility District, founded in 1887, provides electricity to the Villages of Pascoag and Harrisville and water service to the Village of Pascoag.

The District is currently recruiting for a career minded individual to join our Electric Department as a Utility Worker.

The ideal candidate will work as a groundperson chipping brush for our tree department. This position requires extensive lifting, twisting and outdoor work in all kinds of weather, on a year-round basis. The successful candidate may be called upon during storms and emergencies to assist the electric/water department in service restoration. Extended hours and overtime is required for this position.

A CDL is desired but if candidate does not have one at time of hire, he or she must be able to obtain one within one (1) year of his/her hire date.

If you feel you have what it takes to join our team, please submit your application and resume to Christopher Piccardi. Applications are available for pick up at our District Office located at 253 Pascoag Main Street, Pascoag RI 02859. Applications should be received by 3:30 PM 22 November, 2019. Applications submitted after that date will not be considered.

The Pascoag Utility District offers competitive wages and outstanding benefits, and is an equal opportunity employer.

13th Annual Green Festival Provides fun activities for families, electric car display and energy saving tips!

BURRILLVILLE, RI, September 7, 2019 – The Pascoag Utility District and The Town of Burrillville’s Parks and Recreation Department will be holding its 13th Annual Green Festival on Saturday, September 7th, 2019 from 10:00 a.m. – 2:00 p.m. at the Stillwater Mill Center-100 Tinkham Lane, Harrisville, RI 02830. Reusable bags packed with energy saving information, recycling tips and much more will be given to the first 500 attendees. The rain date is September 21, 2019.

Once a year, the Green Festival brings families from Northern Rhode Island together to explore ways to have a more sustainable lifestyle and future. Children will enjoy free fun activities, face painting, giant yard-size games and bucket truck rides, while adults can learn various ways to create a more environmentally conscious lifestyle from the more than 30 “green” and health/wellness vendors that will be participating in the festival. The Burrillville Farmers Market will be onsite with local fruits, vegetables and other fine products.  GottaQ Smokehouse BBQ will be offering lunch and snacks for sale. The very talented, local singer-song writer, Charlie Marie will perform as well.

For the first time ever this year, we are working with Burrillville Prevention Action Coalition to bring a variety of health and wellness vendors to the festival. Health and wellness issues are an important part of sustainable living so we are excited to bring new information and ideas to our attendees.

In addition, the Jesse Smith Memorial Library will be holding two free, 30-minute workshops in their community room. At 11:00am, Rhode Island Resource Recovery will be hosting a Composting Workshop. This workshop will provide all the necessary information needed to start composting in your backyard. At 12:00pm, Green Energy Consumers Alliance will let you know how you can save on an electric vehicle (EV) with their group discount; dispel some of those EV myths and more. There will also be an electric car display so feel free to browse and ask questions.

A raffle will be held with donated items from various local businesses and green vendors. All proceeds from the raffle will be donated to the Burrillville Weekend Snack Pack Programa not-for-profit joint effort between Burrillville Parks and Recreation, the Burrillville Lions Club, the Jesse M. Smith Memorial Library, and the Berean Baptist Church — to provide weekend food for at-risk Burrillville youth.

For more information on this free family event, please contact Pascoag Utility District at 401-567-1262 or the Town of Burrillville Parks & Recreation Department at 401-568-9470 or visit us online at

Water Main Cleaning/Lining Project Approved by Our Customers!

We are pleased to report that Phase 3 of our water main cleaning/lining project was approved unanimously by our customers at last night’s Special Meeting.  We want to express our deep appreciation for all those who attended, listened attentively to our presentation, and voted in favor of this important project.  The presentation is posted below for anyone interested in learning about this project.
Thank you so much!

Message to Pascoag Utility District Water Customers

We need your vote at the Pascoag Utility District Special Meeting on July 22, 2019!

Based on our efforts over these past several years responding to customer desires for improvements in our water system to solve water quality issues, namely rusty water, Pascoag Utility District (PUD) embarked on an intense capital improvement program including the water main cleaning/lining project that was done in 2016 and 2017, which lined all of Pascoag Main Street and the central part of Pascoag village.  Cleaning and cement lining is the best and most cost effective way to improve and extend the life of our water mains for the next 100 years, and we recently submitted and have been approved for a further federal grant/loan program that will extend this cleaning and lining project to almost all of South Main Street and the connections to our two water storage tanks.  This program will allow our customers to enjoy a 43% grant (zero cost to customers) and a loan for the remainder financed over 40 years at a very low interest rate (currently 2.5%), through the U.S. Department of Agriculture Rural Development (USDA-RD).

The Phase 3 project will total approximately $2.1 million, with the grant provided by the federal government picking up over $900,000 of the cost.  This project will provide a further substantial improvement to minimize rusty water issues over and above the improvements we have enjoyed from Phases 1 and 2.  It also helps the operation of the system since valves and hydrants are replaced in all areas cleaned and lined.

Because the USDA grant/loan program is so cost effective, we will be able to improve a significant portion of our system for a minor impact on customer billings.  The $2.1 million project cost, with a 43% federal grant reimbursement, will cost each customer less than $4 per month on average.  We know every dollar is valuable to our customers, but are convinced that we need to complete this upgrade to our water mains, and this federal program is the most cost effective way to do it.

We ask for your support.  If you are a Pascoag Utility District qualified voter, please come to the Special Meeting at 6:30 p.m. on July 22, and vote in favor of this project.  We need your authorization to do this.  Our goal is to make our water system as reliable and efficient as our electric system, and every cost-effective capital improvement project we implement gets us closer to that goal.


Al Palmisciano, Chairman, Board of Utility Commissioners

Mike Kirkwood, General Manager


The Board of Utility Commissioners will be in session on Wednesday, July 17th 2019 from 7AM-3:30PM in the office of the Pascoag Utility District, 253 Pascoag Main Street, Pascoag, RI, for the purpose of canvassing and correcting the voting list to be used at the Special Meeting of the Pascoag Utility District to be held on Monday, July 22, 2019.

Who qualifies to Vote?

A “qualified voter” is (1) any person whose name appears on an active account with the Pascoag Utility District; and (2) in addition, who either resides in the Village of Pascoag or who owns property in the Village of Pascoag.


All meetings of the Pascoag Utility District are subject to the Open Meeting Laws, which includes requirements for access by those with special needs.  The Pascoag Utility District Business Office is accessible to persons with disabilities. Anyone wishing to attend the meeting, who may have special needs for access or services, such as a sign language interpreter must contact the District office at 568-6222 one (1) week prior to the scheduled meeting.

Annual Hydrant Flushing Maintenance Scheduled for May 13th-May 17th

The Harrisville Water Department and Pascoag Water Department will be performing annual maintenance flushing of hydrants on Monday May 13th through Friday May 17th between the hours of 9:00 AM and 3:00 PM.  This may cause some discoloration to the water in your service lines for a short period of time each day, as we remove sediment built up in the mains over the last year from all areas of the distribution system.   If you do experience discolored water, please run your water tap or taps until it clears-up.  Running the outside tap first, if you can, will help keep the discoloration from your internal plumbing.  Try not to run the hot water until the cold water lines are clear to keep sediment out of your hot water tank.  We apologize for the inconvenience while we perform this extremely important annual maintenance on our system.

Thank you for your cooperation and patience!

Pascoag Utility District’s Water Department is now offering a Water Service Line Protection Program!

Pascoag Utility District is pleased to announce the implementation of a new program designed to give our residential water customers peace of mind!

We now offer a Water Service Line Protection policy, that will insure your water service line from the curb-stop shut-off, to the water meter. Currently, the home owner would be responsible for any repairs to the water service line on their property.

The Water Service Line Protection policy would pay up to $3,000 per occurrence to repair your water service line and $2,000 per occurrence for such repair to the same section of public sidewalk or public road.

The cost of the Water Service Line Protection policy is $5.00 per month. A charge in that amount, would be added to your water bill each month-if you choose to participate. Customers that sign up prior to February 1, 2019 will be entered into a raffle to win $100 credit on their water bill!

For more information, please call the District office at (401) 568-6222.

Water Service Line Protection Program Terms and Conditions

Water Service Line Protection Program Confirmation Form