FAQ’s

Q. I think my electric usage is too high this month, what steps can I take to find out if my bill is correct?

A. You can call our customer service department and ask them to check if your consumption was comparable at the same time last year. If it isn’t, you can isolate which area of your house is potentially responsible for the increase in usage.

1. First you will need two people to determine where the biggest source of electricity is drawing from. One person should shut down all the breakers in the house. The second person should stand where the meter is. The first person should begin slowly flipping the breakers on one at a time. The second person should watch to see which breaker is causing the meter dials (depending on the meter type) to spin or to make the light blink the fastest. Once you determine which breaker is causing the biggest draw in electricity, you should be able to figure out which appliance or piece of equipment is on that line that is causing the majority of the draw of electricity.

2. Another useful tool is to get a Home Energy Audit. A Home Energy Audit is free to Pascoag Utility District Customers. You will receive an in-depth report of the audit results along with suggestions for improvement. Call: 1-888-772-4242 for more details and to schedule an audit.

3. We also have Kill-o-watt meters available for check out at both the Pascoag and Harrisville libraries. You can plug in an appliance or device and find out what the kwhr usage is.

Q. How can I pay my bill?

A. There are a number of options available to you:

  • Call Toll Free 1-855-730-8710 and use our secure Pay By Phone feature.
  • Cash payments can be made at the District office during normal business hours. Please do not leave cash payments in the afterhours drop box.
  • Checks/money orders may be made in person, by mail, or placed in our after-hours drop box.

Q. Does Pascoag generate electricity?

A. Pascoag Electric is strictly a distribution company. That means that Pascoag Electric purchases 100% of the electric energy that it sells to its customers.

Q. Where does Pascoag Electric purchase energy?

A. Pascoag has long term and short term power contracts. And, Pascoag’s power portfolio is mixed – containing hydro electricity, nuclear energy, wind and fossil fuel.

•Public Service Electric and Gas- 43% (Mostly fossil)

•New York Power Authority-17% (Hydro)

•Seabrook-17% (Nuclear)

•NextEra-7% (Mostly fossil)

•NextEra RISE-9% (Mostly fossil)

•Miller Hydro – 2% (Hydro)

•Canton Wind-2% (Wind)

•Spruce Mountain – 3% (Wind)

Q. How do my electric rates compare to other Rhode Island electric customers? (Based on a residential customer using 500 kwhrs monthly)

•National Grid – $112.85

•Pascoag Utility District – $81.51

Q. My electric bill is too high; could it be that my meter is broken?

A. When a meter starts to break down, the meter will start moving slower not faster. If the meter was broken you would actually see a lower bill, not a higher one.

Q. My water usage seems to be higher than expected this month, what steps can I take to find out if my bill is correct?

A. You can call our customer service department and ask them to check if your water consumption was comparable at the same time last year. The customer service rep will ask you questions regarding your water use and be able to print out a data sheet mapping your usage so they can determine if you have a leak in your house. If you do have a leak, they can provide you with dye tablets to put in your toilet to determine if it’s the toilets leaking. You may have to call a plumber to assist you with further assessing your house.

Latest News

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Now Hiring-Customer Service Representative

Pascoag Utility District, a not-for-profit electric and water utility is seeking a qualified candidate for our Customer Service Representative (CSR) position. The CSR would be responsible but not limited to a full range of customer service and customer account functions … Continue reading