Reading Your Electric Bill

Our phone system continues to be down. Our provider is working to resolve the issue. If you need immediate assistance please call 401-490-5418. This is the phone number to our answering service. They will put in a ticket, email it to us and we’ll get back to you.

Please click on the numbers below for an explanation of our bill terms. If you need further assistance, please call our Customer Service Department at 401-568-6222

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This area includes the Statement Date which is the date the bill was sent out and the Payment Due date which is the date the bill is due. Please allow 7 days for processing, prior to the due date. The Cycle/Route is displayed to show which cycle and route your service location belongs to when it’s read each month. Pascoag Utility has seven cycles and thirty-two routes that the meter reader reads every month. This section also features your Account Number which is your personal identification number that Pascoag Utility uses to identify your service location.

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The Service Summary includes your Previous Balance (anything that wasn’t paid from the previous month), Payments (payments that were made from the previous month), Balance Forward (the amount that wasn’t paid from the previous month and is being forwarded to this month’s bill) and Current Charges (your bill amount for this month). It also shows the Total Balance due with the Due Date.

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This section displays your Account Number, Service Address (location where electricity is being used) and Service Description (if you have multiple meters at a location this will provide an additional description, for example-garage or barn). You will also see your Meter Number which is the identification number associated with your meter at your service location. The Read Type shows whether your meter was read or estimated. You will see the abbreviation Act (actual read) or Est (estimated read). This section also displays the Services From and To date, which shows the period of time when electricity was used and metered and how many Days were billed during that time period. You will see your Previous and Present readings which are the readings that are taken off the meter from the previous and current month. In order to calculate your Usage, the Present Read is subtracted from the Previous Read to get the number of kilowatt hours you have used during the month. The Meter Multiplier is used mainly to calculate consumption on Commercial and Industrial Meters. For Residential customers the multiplier is always 1 but for Commercial and Industrial Meters it could be higher because they consume so much electricity that it has to be multiplied by a factor in order to capture the true usage. Power Factor is always 0 for residential customers as that is something that only applies to Commercial and Industrial meters. Units are always measured in KWH or kilowatt hours.

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kWh Usage History is a graph depiction of your monthly electric usage over the span of a year. It also gives you the Average Daily Temperature, Average Daily kWh usage and Average Daily Cost.

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Current Service Detail-displays all the line items that make up your electric bill, including the Rate for each, multiplied by your Billed Use (electric usage) to get the Amount

Current Charges:

  • Customer Charge- The basic cost of providing service, such as metering, meter reading and billing. These fixed costs are unaffected by the actual amount of electricity you use.
  • Distribution Charge- This is the cost of getting the electricity from Pascoag’s sub-station to your home or business.
  • Transmission Charge- The cost of transmitting electricity from remote generating stations across the New England network to Pascoag’s sub-station.
  • Conservation Charge- This cost, an assessment of all kilowatt-hours sold, is used to fund Pascoag’s conservation programs. Programs offered include Energy Star appliance rebates, incentives for installing Energy Star heating/cooling equipment, free home energy audits, lighting and heating incentives for commercial customers and many other programs.
  • Renewable Charges- The cost to fund Renewable Energy Projects. This money is forwarded to the State of Rhode Island to help encourage more clean energy in the state.
  • Power Supply- The charge for Pascoag Electric to provide power from various power plants and renewable energy resources to its customers.
  • Pascoag Public Streetlight- (not displayed on this bill example)-the cost to all residents of Pascoag for public street lighting in the village of Pascoag. Harrisville customers do not pay this charge.
  • Summary Current Service Total- The amount you were billed for the current month.
  • Total Charges- The total amount you owe, including any unpaid balances from a previous month.
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Payment Stub – This is the portion of the bill that is detached and mailed in with the check. It is important to mail your stub with your check so PUD knows which account to apply the check to. Make sure that you use the return envelope provided w/your bill to forward your payment for prompt credit to your account.

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This area includes the Statement Date which is the date the bill was sent out and the Payment Due date which is the date the bill is due. Please allow 7 days for processing, prior to the due date. The Cycle/Route is displayed to show which cycle and route your service location belongs to when it’s read each month. Pascoag Utility has seven cycles and thirty-two routes that the meter reader reads every month. This section also features your Account Number which is your personal identification number that Pascoag Utility uses to identify your service location.

The Service Summary includes your Previous Balance (anything that wasn’t paid from the previous month), Payments (payments that were made from the previous month), Balance Forward (the amount that wasn’t paid from the previous month and is being forwarded to this month’s bill) and Current Charges (your bill amount for this month). It also shows the Total Balance due with the Due Date.

This section displays your Account Number, Service Address (location where electricity is being used) and Service Description (if you have multiple meters at a location this will provide an additional description, for example-garage or barn). You will also see your Meter Number which is the identification number associated with your meter at your service location. The Read Type shows whether your meter was read or estimated. You will see the abbreviation Act (actual read) or Est (estimated read). This section also displays the Services From and To date, which shows the period of time when electricity was used and metered and how many Days were billed during that time period. You will see your Previous and Present readings which are the readings that are taken off the meter from the previous and current month. In order to calculate your Usage, the Present Read is subtracted from the Previous Read to get the number of kilowatt hours you have used during the month. The Meter Multiplier is used mainly to calculate consumption on Commercial and Industrial Meters. For Residential customers the multiplier is always 1 but for Commercial and Industrial Meters it could be higher because they consume so much electricity that it has to be multiplied by a factor in order to capture the true usage. Power Factor is always 0 for residential customers as that is something that only applies to Commercial and Industrial meters. Units are always measured in KWH or kilowatt hours.

kWh Usage History is a graph depiction of your monthly electric usage over the span of a year. It also gives you the Average Daily Temperature, Average Daily kWh usage and Average Daily Cost.

Current Service Detail-displays all the line items that make up your electric bill, including the Rate for each, multiplied by your Billed Use (electric usage) to get the Amount

Current Charges:

  • Customer Charge- The basic cost of providing service, such as metering, meter reading and billing. These fixed costs are unaffected by the actual amount of electricity you use.
  • Distribution Charge- This is the cost of getting the electricity from Pascoag’s sub-station to your home or business.
  • Transmission Charge- The cost of transmitting electricity from remote generating stations across the New England network to Pascoag’s sub-station.
  • Conservation Charge- This cost, an assessment of all kilowatt-hours sold, is used to fund Pascoag’s conservation programs. Programs offered include Energy Star appliance rebates, incentives for installing Energy Star heating/cooling equipment, free home energy audits, lighting and heating incentives for commercial customers and many other programs.
  • Renewable Charges- The cost to fund Renewable Energy Projects. This money is forwarded to the State of Rhode Island to help encourage more clean energy in the state.
  • Power Supply- The charge for Pascoag Electric to provide power from various power plants and renewable energy resources to its customers.
  • Pascoag Public Streetlight (not displayed on this bill example)-the cost to all residents of Pascoag for public street lighting in the village of Pascoag. Harrisville customers do not pay this charge.
  • Summary Current Service Total- The amount you were billed for the current month.

Total Charges- The total amount you owe, including any unpaid balances from a previous month.

Payment Stub – This is the portion of the bill that is detached and mailed in with the check. It is important to mail your stub with your check so PUD knows which account to apply the check to. Make sure that you use the return envelope provided w/your bill to forward your payment for prompt credit to your account.

If you have any questions on your water bill, call the District office during normal business hours to speak with a Customer Service Representative.

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